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FAQ's
"Fantastic customer service. Very friendly and she went above and beyond to make sure my order was exactly what I wanted, even though I didn't quite know what I was doing. She was very quick in responding and very patient with my inexperience." ...posted 5/30/08 on HC shop What special care is required for embroidered items? TOP
I use a polyester thread, which holds up better to the heavy use and intense washing that children's clothes often require. However, you should be careful not to use too much bleach, and be careful not to snag the threads. Carefully review washing instructions for each type of item as well. As a general rule, I suggest washing any colored item in cold water the first time, to help ensure colorfastness.
On the diapers, there is a "pocket" of PUL on the inside which envelopes the stitches and helps prevent wicking. Try not to pull on the PUL pocket!
On the back side of the T-shirt embroidery is usually an ironed-on layer to prevent itching for baby's sensitive skin. Most babies will not be bothered by the backside of the embroidery if this layer comes off, but feel free to let me know if it needs to be replaced. You can buy some more lining inexpensively at Wal-Mart and iron it on yourself, or you can send it back to me and I'll be happy to apply some more liner. How can I get a custom project done? TOP
By "custom", I mean this: You pick out the item(s) to be embroidered, then select text or a design for each item. Specify any thread colors you would like, and whether you would like something different on the caption, such as the child's name. I will try to ship these items to you within one week of your order, or within one week of when all of the items ordered arrive in my hands. THIS TIME FRAME IS NOT GUARANTEED AND IS DEPENDENT ON MANY FACTORS. Thanks for your patience!! What items can I get embroidered? TOP
I can embroider on most pocket diapers (pocket opening must be in the back), covers, prefolds, and some fitteds. I can also embroider on t-shirts, onesies, rompers, blankets, bags, aprons and some hats. Some items will take larger designs than others, so be sure to ask if you're not sure something will fit. What is your refund policy? TOP
I will take returns on unwashed, unused items within 15 days of purchase. Shipping is not refundable, and return shipping is the Buyer's responsibility. Please email me to let me know you're returning an item, and the reason. Refunds will be posted only after the item is received, so please BE SURE to purchase tracking on your package—I am not responsible for the item until it arrives in my mailbox.
Please note that embellishment of any type voids any manufacturer's warranty. If you have a problem with an item that is covered by a manufacturer's warranty on a brand for which I'm a certified retailer, I can assist you in making that claim during the time periods in which the warranty is active.
Smarty Pants Diapers is a licensed retailer of Happy Heiny's and Green Acre Designs. Unembellished products from these manufacturers come to you with the normal manufacturer's respective warranties--please check manufacturers' websites for details. Embellishment of any kind voids manufacturers' warranties, so Smarty Pants Diapers offers a similar warranty to each respective manufacturer's warranty. Please contact me with any issues or concerns. Our liability ends with replacing or repairing the item, at my discretion.
All items are warranted by me for 60 days on the embroidery (other than normal wear and tear). Items for which I am not a certified retailer (such as shirts, caps, hats, blankets, etc.) have no additional warranty. Items which I officially retail are represented by the manufacturer's logo posted on my site.
If there is something wrong with the embroidery, I will also refund you your return shipping costs. You can then request to receive a replacement item of identical size, color, and design, or you can receive a refund for your purchase (including original shipping fees). I reserve the right to make the final decision on whether to exchange or refund the item.
Be sure to keep your receipt! How much do you charge for shipping? TOP
Shipping is $3.00 to anywhere in the continental US, $4.00 to CAN, AK and HI, and free to the US or Canada for orders over $25. This is for your whole purchase, regardless of how large or small. Occasionally, I offer free shipping on select items, or as a special discount. I will also ship to other countries if you will pay for the extra shipping fees. I usually purchase tracking on packages where that is an option, but my liability ends with my efforts to help you locate a lost package.If you want insurance on the package, be sure to add it!!
I will also ship to other countries if you'll pay for the extra shipping. Be aware that shipping at "the cheapest rate" means there will be no tracking on the package. I purchase a 'certificate of mailing' at my own expense, and I am not responsible for packages when shipping internationally. If you want shipping and/or insurance, the package must be shipped at the next higher level, which is generally about $18 (this amount may change with the new postal rates). What payment methods do you accept? TOP
I take PayPal. You can use funded or non-funded PayPal accounts for your purchases, which means you can use your credit or debit card through PayPal if you choose.
I also take RME. To pay via RME, check out as usual, and choose RME as your payment method. Enter your RME email address. You can send RME directly to smartypantsdiapers at yahoo dot com, or I can send you a RME invoice for the amount due. RME payments are expected within 48 hours of my sending the RME invoice, or your order will be cancelled. Will I have to pay sales tax? TOP
Georgia residents are automatically charged a 4% sales tax through PayPal's system. Where's my stuff coming from? TOP
Items generally ship from my location in northeast Georgia, though occasionally an item may drop-ship from one of my colleagues.
We have a non-smoking, dog-friendly home. I make every effort to ensure that no dog hair gets on any of my products, but you may find a stray dog hair from time to time. If anyone in your family has allergies to pet dander, please be sure to wash your items well before use. Whooo are you? Who, who? Who, who? TOP
 Okay, can you tell I've spent wa-a-a-ay too many late nights nursing at all hours and watching mindless TV? LOL ;o)
In all seriousness, I'm just your typical WAHM looking for something to engage my mental and creative energy while I'm chasing after kiddies, doing laundry, cleaning house, and losing sleep. ;)
It's amazing how much more energy one has for the daily grind when there's something to look forward to. Bon bons and daytime soaps just don't cut it for me, so instead, I'm busy creating potty humor for diapers. Pretty mature, huh?
But, as I'm sure you know, anything that makes diaper changing a little more entertaining, is worth its weight in gold. It doesn't matter that your whole family thinks you've lost your marbles because you're starting a business in the midst of night-time feedings, homeschooling, piano lessons, T-ball games, and--did I mention it yet?--laundry (that NEVERENDING chore).
I just keep my motto plastered to the front of my head, where everyone can see it:
"If they're not calling you 'crazy', you're not doing it right."
I hope the fruit of my inane fascination with the cloth that covers my kid's bum strikes a ray of sunshine through the mental fog that all of us mamas wallow through in those first few years. If a smarty-pants diaper makes you smile, be sure to let your little one see that smile, so you can get a priceless, toothless grin in return. It'll brighten your day. |
